Due to the present health emergency surrounding the coronavirus, which appears to be changing daily, we would like to share with you some thoughts with respect to our current operating policy.
The health & safety of our staff and clients is obviously our top priority. As a small organisation it is vital that we try to reduce the risk of infection on our premises by trying to lower the number of social interactions taking place at Falcon House. Therefore, we are asking customers requiring our services to question themselves whether requirements could be met in the first instance by a telephone call to our offices instead of a visit. If a visit is deemed necessary customers are invited to follow the current hygiene advice set by the government.
We will try to remain open to the general public and we are still presently operating as normal a service as is currently possible. However, moving forwards it is unlikely that we can continue to ask our staff to call to arrange funerals with families in their own homes. Therefore, it may be necessary for a good number of new funeral arrangements, to be conducted over the telephone or using email where at all possible. Further, we are also currently hoping to put in place the possibility of arranging via video conferencing links.
We are an independent Norwich city based family run funeral directors offering funeral services to the whole of Norfolk. We are able to offer a personal and friendly service at your time of need. Let us take care of all your funeral service arrangements. We can visit you in your own home or you can visit us at our premises in Norwich on City Road.