Disclosure of Interests

Allcock Family Funeral Services is a completely independent funeral directors wholly owned and managed as a partnership by the Allcock Family.

The full address of Allcock Family Funeral Services is:

  • Falcon House
  • 96a City Road
  • Norwich
  • NR1 2HD

We have no involvement or interest in any online comparison website. You will always receive the best service and price by contacting us directly.

We make no gratuity payments to any party and make no material donations to any charity.

Professional Services

These include:

  • All arrangements in connection with the funeral
  • Assistance and advice in matters relating to the funeral
  • Attendance and services of staff
  • Attending to all documentation
  • Care of the deceased and use of the Chapel of Rest
  • Provision of motor hearse
  • Funeral director
  • Embalming of the deceased (if required)

Payment of account

Allcock Family Funeral Services operates a pricing policy in compliance with the
Code of Practice of the National Society of Allied and Independent Funeral

Our standardised price list provides clients with a full and detailed explanation of our charges as required by the Code. In addition to our charges, disbursements must be paid to Doctors, Minister of Religion or Secular Celebrant, Cemetery or Cremation fees and such like.

When the funeral plans are completed you will be given a written estimate of all
the charges incurred by the service you have requested. Where the total
estimated account is deemed excessive you may be asked to make an interim

We ask for this estimate to be signed as consent that you accept the charges and that you will be liable for payment of the account when submitted. This is usually 7-10 days after the funeral. If wished, the account may be forwarded to your solicitor or bank.

We reserve the right to add interest on all outstanding accounts at 4% above
base rate per month on accounts that remain unpaid after 90 days and any legal and court costs incurred due to non-payment.

If, because of your circumstances, you have to make a claim for assistance from
the Department of Work and Pensions, please note that stringent rules apply as
to the amount of help available. Please talk to us, in confidence, for guidance.

Right to cancel

(For arrangements made in the client’s home only)

You have the right to cancel the contract if you wish. This right can be exercised
by sending or taking a cancellation notice to the funeral director at any time
within the period of 14 days starting on the day of the arrangement.

Where applicable, payment may be required to be made in respect of any
services carried out or disbursements paid, once the performance of the contract has begun and prior to the cancellation notice being received.